E-centives Help

Help

Below are some answers to E-centives' most frequently asked questions. Since this service is powered by E-centives, Inc., please contact oseinfo@e-centives.os-0.com, if you need further assistance

About E-centives

What are E-centives?
E-centives are special online offers, digital coupons and printable coupons tailored to your unique shopping interests. You can save money with E-centives when you shop online or even in your own neighborhood on lots of great stuff like clothing, music, computers, and more!

Are E-centives really free?
Yes, signing up for E-centives is absolutely FREE! Just sign-up and create your preferences to begin receiving E-centives immediately.

Registration Information

How do I sign up?
It only takes a brief minute to sign up! Simply visit E-centives.com/home, enter your e-mail address and choose a password. You'll then be asked to select your preferences on the form provided. Your E-centives preferences will include basic profile information, e-mail options and your shopping interests-all of which you create and control.

This information helps us to personalize E-centives to your unique shopping interests, understand how you'd like to receive your E-centives in the future and get you 'what you want'-great deals on your favorite brands.

Click here for more information on Privacy or to review the Terms of Service.

Will I receive e-mail?
Every week E-centives scours the Web to find the best deals online and delivers them right to your inbox in one convenient e-mail. You can indicate which e-mail format you prefer (HTML -or- Plain Text) and if you would like to occasionally receive exclusive offers tailored to your shopping interests from E-centives.

After signing up for E-centives you can change your e-mail options at any time by clicking on the E-centives preferences link at the bottom of any e-mail or by visiting E-centives.com/home.

What are my preferences?
Your E-centives preferences include basic profile information, e-mail options and your shopping interests-all of which you create and control. This information helps us to personalize E-centives to your unique shopping interests, understand how you'd like to receive your E-centives and get you 'what you want'-great deals on your favorite brands.

Your Profile
The more you personalize your profile, the more tailored your E-centives will be to your unique interests.
Your E-mail Options
Within your e-mail options you can choose to receive "E-centives Savings Alert" as well as occasional e-mails with exclusive offers tailored to your shopping interests from E-centives.
Your Shopping Interests
Your shopping interests can be selected from over 14 E-centives categories including Automotive, Baby Stuff, Books, Music & Video, Computers & Electronics, Fashion, Groceries, Health & Beauty, Hobbies, Home & Gardening, Home Office, Pets, Sports & Fitness, Toys and Games, and Travel & Entertainment! You can easily edit your shopping interests at any time.

What about privacy?
Your information is kept private and anonymous, safeguarded by E-centives, Inc. To learn more about our privacy policy, click here.

How can I change my preferences?
You can change and update your preferences (profile, e-mail options and shopping interests) as often as you wish. Click on the "E-centives Preferences" link at the bottom of any e-mail. You may be asked to confirm your password. Simply enter your password and click on the "login" button. When finished you MUST click the "submit" button at the bottom of the page to update your preferences.

How can I update my e-mail address and/or password?
If you have a new e-mail address or would like update your password, simply visit E-centives.com/update and follow the directions. After completing a brief form your account will be updated in minutes.

How do I unsubscribe?
If you believe that you are receiving E-centives Savings Alert in error and/or would like to unsubscribe, simply E-centives.com/webUnsubscribe and follow the directions. You may continue to receive additional e-mail up to 24 hrs. after unsubscribing.

E-centives "Pass-It-On" Program

What is "Pass-It-On"?
"Pass-It-On" is a great way to let your friends know about E-centives. When you "Pass-It-On" your friends receive a special one-time sample E-centives Savings Alert e-mail inviting them to join E-centives with the personalized greeting you provided.

General Technical Help

What operating systems are supported by E-centives?

Windows
All of E-centives products and services are available to Windows users.
Mac OS
All of E-centives products and services are available to Mac OS users. Printable coupons require Mac OS X.
WebTV
Unfortunately, E-centives is unable to support the Web TV platform at this time.

What if I lose my password?
If you have forgotten your password visit E-centives.com/update You'll be asked to provide your e-mail address. We'll e-mail a temporary password to you. This should only take a few minutes. You can then return to E-centives.com/update at your convenience to create a new password of your choosing. This process takes only a few minutes and offers an additional level of security.

What if I want to update my e-mail address and/or password?
If you have a new e-mail address or would like update your password, simply visit E-centives.com/update and follow the directions. After completing a brief form your account will be updated in minutes.

How do I enable my computer to accept cookies?
Enabling your computer to accept cookies will allow you to access your E-centives Organizer without having to login. It will also enable you to receive E-centives directly at a merchant's site.

Netscape Navigator:
1. Go to "Edit" in your menu bar at the top of your browser window. You do not have to be online to enable this preference.
2. Within the Edit area, select "Preferences".
3. Within the Preferences, click on "Advanced" and a new window will open with the preferences.
4. Cookies are one of the preferences. Select "Accept all cookies" and hit OK.
5. Then, go back to E-centives and click on the "Refresh" button. You're all set.

Microsoft Internet Explorer 4.0
1. Go to "View" in your menu bar at the top of your browser window.
2. Select "Internet Options".
3. Click on the "Advanced" tab.
4. Go to the "Cookies" section and click on "Always Accept Cookies".
5. Click on OK.
6. Then, go back to E-centives and click on "Reload".

Microsoft Internet Explorer 5.0
1. Go to "Tools" in your menu bar at the top of your browser window.
2. Select "Internet Options".
3. Click on the "Security" tab.
4. Click on the "Custom Level" button.
5. Go to the "Cookies" section and click on "Enable" for cookies to be stored.
6. Click on OK in the Custom Level window and in the Internet Options window.
7. Then, go back to E-centives and click on "Reload".

E-centives Printable Coupons Help

Is there another way to print coupons without downloading your plug-in?
No, E-centives Coupon Activator Plug-in is necessary to ensure the secure printing of coupons. However, it takes less than 2 minutes to download, will complete installation automatically and has been engineered to run seamlessly with Windows and Mac OS X operating systems. Plus, once installed, it will enable you to print future coupons powered by E-centives without additional downloads.

Is there another way to print coupons without downloading your plug-in?
Plug-ins are software programs that extend the capabilities of your browser and other applications. For example, some plug-ins give you the ability to play audio samples, view video movies, view PDF documents or print secure coupons from your personal computer.

Is the plug-in safe to install on my computer?
Yes! E-centives Coupon Activator Plug-in has been engineered to run seamlessly with any Windows computer and Mac computers running Mac OS X. Plus, your privacy is always assured (See E-centives' privacy statement for complete details).

Most plug-ins are developed by third party companies and are designed to extend the capabilities of the original software application. Apple's QuickTime, Real Media's RealPlayer, and Adobe's Acrobat PDF Reader are all examples of third party software plug-ins. You may have noted that Microsoft Internet Explorer states that it might be "dangerous" to accept the download. This "warning" is simply identifying that this plug-in was not developed by the original software developer (in this case Microsoft).

When you download or run programs from the Internet, you want to know that the program comes from a known, reliable source. That's why, after you click the "accept" or "yes" button to download a program from the Internet to your computer, Internet Explorer uses Microsoft Authenticode technology to verify the identity of the program. Authenticode technology verifies that the program has a valid certificate. This feature eliminates the chance of someone misrepresenting a program that is intended to be malicious or intentionally harmful.

What about my privacy?
E-centives Coupon Activator Plug-in is safe and secure. See E-centives Privacy statement for more information.

Does the plug-in work with my computer's operating system?
E-centives Coupon Activator Plug-in has been engineered to run seamlessly with any Windows computer and Mac computers running Mac OS X.

What if I got an unexpected error message stating that downloading did not complete?
Please try downloading the plug-in again by re-entering the site from which you were trying to print coupons.

What if my browser doesn't allow me to download plug-ins?
One of the following may be occurring:

a) You are on a networked computer that does not allow plug-in downloads. Check with your network administrator.
b) Your security settings are too high. If you are using Internet Explorer, at the top of your browser, please go to "Tools", then "Internet Options", then "Security". Your settings should be at medium or lower.

Coupon Printing Problems

What if my printer was not on when coupon tried to print?
If the E-centives plug-in downloaded but was unable to print, turn your printer on, select your printer, make sure there is paper in the printer and try clicking on the original "print coupon" link again. If your coupon still does not print, please contact us at support@e-centives.com

What if my printer was out of paper?
If the E-centives plug-in downloaded but was unable to print, turn your printer on, select your printer, make sure there is paper in the printer and try clicking on the original "print coupon" link again. If your coupon still does not print, please contact us at support@e-centives.com

What if my printer was not selected?
If the E-centives plug-in downloaded but was unable to print, turn your printer on, select your printer, make sure there is paper in the printer and try clicking on the original "print coupon" link again. If your coupon still does not print, please contact us at support@e-centives.com

What if I don't have a printer?
Unfortunately, we are unable to mail coupons to individuals. You may consider contacting the manufacturer directly to request a coupon.